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The screen below typically indicates that the device is not connected to the internet. Please have your Wi-Fi name and password ready, and unplug the device. Plug it back in, and the screen prompting you for your Wi-Fi credentials should appear. It will likely say "Edit Wi-Fi." Please note that it is timed - you have approximately 2 minutes to enter the information using the remote that came with the device. After you enter your Wi-Fi credentials, content should begin playing.
If you see the above screen, take the following troubleshooting steps:
Ensure the device is connected to the internet
Android/Skykit Device: Android: Connecting to or Updating Wifi Settings
Chromebox Device: Chromebox - Resetting Wifi
Unplug the device's power and plug the device's power back in
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