Frequently Asked Questions

Shift support is available via email at support@shiftplatform.tv Monday through Friday, 9 AM-5 PM CT. Hours may be modified for holidays. 

Reach out to your Customer Success Representative or the Sales Representative you initially were working with! They will be happy to get you set up with an expansion order. If you’re not sure who to reach out to, email info@shiftplatform.tv.

We always recommend looking at our help center first. Our Device Install & Ordering page is the best place to look for new devices you may have just received, expansion requests, or replacement requests. Our Troubleshooting page is the best place to look for troubleshooting what you may be seeing on the screen. If none of these solutions help, reach out to support@shiftplatform.tv for more assistance.

There are two options for hardware: Google Chromeboxes and Android Skykit Devices that are specifically designed for commercial usage.

The devices can be connected either through ethernet or Wifi.

The devices are connected using an HDMI cord/port, which is provided with your device.

The bandwidth requirement is very low at 3-6 MBPS. Content is also downloaded/cached on the devices each night in case the internet connection is lost for a period of time.

Ensure you have removed the USB receiver from the back of the remote and plugged it into the Chromebox. Check to see that the remote is turned on - it will have a solid blue light. If the blue light is blinking, try using a different USB port on the Chromebox. If you see an amber light, charge the remote using the provided charging cord.

No, Shift does not collect any 1st Party Data.

Log into your account at https://manager.shiftplatform.tv and click on “Device Manager” located in the left panel of the Shift Manager to see the current status of your devices.

You will receive an email upon user creation to set your account password, and a welcome email with instructions to log in. Once you have a login and password, go to https://manager.shiftplatform.tv to enter your credentials.

Forgot your password? Click on “Forgot password” to get a password reset email. Check your spam folder if you do not receive one. Email support@shiftplatform.tv if you are still having trouble.

For a series of tutorials on learning how to use the Shift Manager and for some best practices, look through our Help Center page: The Shift Manager

Log into your account at https://manager.shiftplatform.tv and click on “Device Manager” located in the left panel of the Shift Manager to see the current status of your devices.

We are also happy to set up "device notifications," which are email alerts that indicate when a device goes offline and when it is back online. Talk to your Customer Success Manager, or email support@shiftplatform.tv if you are interested in learning more about device notifications!