Error: No Signal

If you see a black screen or receive a "no signal" message on your screen, follow the troubleshooting steps below:

• Check that the media player is powered on. You should see a light on the front of the device that indicates it is powered on.

• Verify your screen is on the same input/source that your media player is plugged into.

• Try moving to a different input or screen to verify if the issue is with your media player, HDMI cable, or screen.

• Check that the HDMI and all cables are securely connected. If available, try testing with a different HDMI cord.

• Check to see if the media player is connected to the internet. If connected via Wi-Fi, make sure Wi-Fi is working.

• Try resetting the media player

  • Chromebox: Hold the power button down until the light turns off and press it again to power it back on.

  • Android: Turn off the device by using the power button on the remote provided. You may also unplug the power source and replug it in.

If none of those steps resolve the issue, you may need to replace the device. Contact support@shiftplatform.tv with your location and, if possible, the device's serial number.