Device Installation Troubleshooting

Device Setup Instructions

1. Connect the HDMI cable to the back of your TV or through a central A/V system.

2. Connect the other end of the HDMI cable to the media player.

3. Plug the power adapter into the media player, then connect the power cable to the adapter.

4. Plug the power cable into an outlet.

5. Connect the media player via Wi-Fi (with the remote) or Ethernet cable.

6. Mount the media player on the back of your TV using the provided velcro.

7. Schedule content in the Shift Manager to personalize your on-screen experience.

Device Setup / Connect to WiFi Instructions:

1. Reboot the HDMI Device and before the app loads, press the hotkey Alt Ctrl S.

2. At the bottom right, Select Settings.

3. In the "Network" section, select WiFi.

4. Select the network you'd like to connect to and make sure you've checked "automatically connect"

5. Click on the time in the bottom right again.

6. Click restart (at the top right of the pop-up menu).

Troubleshooting White Screen

• If you plug in the device and encounter a white screen, click the time (e.g., 12:55) in the lower-right corner of the screen.

This should prompt you to select your WiFi network, enter your password and connect.

• If you connected your device and it results in a "No Content To Display" message or a white screen that says you are "Offline" please try the following steps:

  • 1. Turn the Chromebox device off.

    2. Make sure you have the small keyboard remote that came with the device turned on and ready to use. Ensure the USB receiver (found in the back compartment of the remote) is inserted into the Chromebox device, so the keypad can send commands to the chromebox.

    3. Turn the Chromebox device back on.

    4. Once the white/Chrome OS "App loading" message appears on your screen, press "CTRL ALT S" at the same time for about 3 seconds.

    5. A white screen should appear, and in the lower right-hand corner you should see the date and time.

    6. Use the trackpad on the remote to select the time.

    7. A new screen with available networks should appear next, where you can select the network and enter the password.

    8. Once you've successfully connected, turn the Chromebox off and back on to reboot and see your content play.