If you are seeing a 4-digit code on your screen, your device needs to be re-synced to the account. You can either activate the device on your own following the on-screen instructions or the "Self-Activating a Device" article below, or reach out to support to re-pair your device to the account.

Self-Activation:

If you have access to the Shift Manager, follow the steps outlined in the Self-Activating a Device article.

Support Option:

Please reach out to our support team via email at support@shiftplatform.tv.

• Specify the name of your location/zone and the 4-digit code.

• Please note that the 4-digit code is only active for ~10 minutes, so it may automatically change during your communication.

• Support will be able to re-sync the device, and your content will start showing on your screen again.